Great news!  As your Internet Service Provider, we're proud to announce 
that we've just gotten bigger, better, and smarter!  How?  On May 17, 1999
we became a part of BiznessOnline.com (NASDAQ NM: BIZZ), a comprised of 
five ISP's serving Connecticut and northeastern New York.  And though our
name won't change, there are a good number of things that will change for
the better that we thought you ought to know about.

For one, a new OC-12 sonet fiber network is being installed, so both
dial-up customers and businesses can reap the rewards of an increase of
over 10 times our current bandwidth.  Know, too, that upcoming business
services, soon to be announced, will cover a lot of new ground, from new,
cost-effective telecommunication products to one of the most robust,
complete E-Commerce packages available anywhere.  It absolutely, 
positively automates everything a business needs to sell successfully on 
the Web.

Of course, the things you've come to enjoy won't change at all.  Like 
personable, "hands-on" service.  BiznessOnline.com understands the 
importance of enhanced technologies, products and services, but we also 
understand that it needs to earn your trust, completely and totally,
through responsiveness.  And so, soon we'll be extending all levels of
service and installing a new, state-of-the-art data center, in downtown
Albany, NY that will insure our servers have the best connection to the
Internet and will be available 24 hours per day.  

With the world changing as fast as it is, we're glad to be partnering this 
new Internet adventure.  Global 2000 and AlbanyNet in Albany, Borg Internet
Services in Utica, Ulsternet in Kingston, New York, and Connix in
Hartford, Connecticut---now all together as one.

Local. Global. Connected.

- The staff at AlbanyNet

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FREQUENTLY ASKED QUESTIONS FOR SUBCRIBERS OF:
          AlbanyNet, Borg, Connix, Global2000 and Ulsternet

Will my dialup number change?

 No. Your dialup number will remain the same. Our goal is to add over 500
 dial up numbers that you will have available to you throughout the US, so
 that when you travel you can always use your local ISP.                 

Will my email address need to change?

 No. Your email address will remain exactly as it is and everyone will 
 be able to reach you at your same address.

Will the personnel change?
  
 No.  The same fine staff that have been serving your Internet needs all
 along will be doing their same jobs.

Will the number I call for technical and customer support change?

 No.  Call the same number you've always been calling and you'll still 
 speak to the same folks that have helped you all along.

Will I still be able to receive the same level of service?

 Yes.  In fact, it is our aim to increase bandwidth to all of the companies 
 involved so you can have higher connection speeds and quicker downloads,  
 which will lead to faster web page loading.

Should I expect to get more busy signals now?

 No. Our aim is to increase the ratio of access lines to subscribers thus
 decreasing your chances of getting busy signals.

Will customer support hours decrease or increase?

 Our goal over the next several months is to increase technical support
 and customer support hours to 24 X 7.  

Will I have new services available to me in the future?

 Yes!  As new services are available to you, we will keep you informed on a
 regular basis.

Future updates to this FAQ are kept online at:  www.biznessonline.com/faq

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Matthew Zahorik /|\  Offering the finest connectivity! Dial (518) xxx-1111:
AlbanyNet Inc. file://|\\ Albany    242   Cobleskill  255   Lake Placid      241
maz@albany.net   |   Amsterdam 246   Glens Falls 223   Plattsburgh      247
(518) 462-6262   |   Cambridge 252   Hudson      267   Saratoga Springs 245
 Info: info@albany.net Sales: sales@albany.net W^3: http://www.albany.net/
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